Links
  • Compare ()
  • Blog
  • Sign In
  • Contact Us
  • Create an Account
Toggle Nav

CALL US NOW

+48 881 299 597

Cart 0 Shopping Cart
Menu
Account
Settings
Search
Advanced Search

Art. 1. General Information

These terms and conditions apply to the provision of electronic services via the website: https://lime-wash.eu (hereinafter referred to as the "Website").

The administrator of your personal data is ZUBRA Spółka z ograniczoną odpowiedzialnością, al. Karkonoska 59, 53-015 Wrocław, Poland, VAT ID: 8971890319, REGON: 388568576 (hereinafter referred to as the "Service Provider").

You can contact the Service Provider via:

  • e-mail: zubra.eu@gmail.com
  • phone: +48 697 068 787

This document was adopted on: 21.05.2024.
The Service Provider reserves the right to amend the Terms and Conditions.

Art. 2. Types and Scope of Services

The Website provides information about the activities of the Service Provider, including:

  • original educational content about decorative plasters,
  • an online store with paid and free services.

Services offered include:

  • sale of digital content (original publications),
  • subscription-based or renewable access to digital content,
  • user account creation,
  • newsletter subscription with commercial information (e.g. promotions),
  • comment publishing.

Paid services are clearly marked to indicate that a payment is required.

Art. 3. Technical Requirements

To use the Website properly, you need:

  • a device (PC, tablet, smartphone) with internet access,
  • a web browser,
  • full legal capacity for making purchases,
  • an active email address for purchases and newsletters.

The publication of unlawful content on the Website is strictly prohibited.

Art. 4. Online Store

Order Placement

  • Orders can only be placed after creating a user account.
  • Orders require providing accurate and current data via the order form.
  • A sales contract is concluded upon entering mandatory details, clicking "Buy and Pay", making the payment (excluding cash on delivery), and receiving an email order confirmation.
  • Orders are processed after payment and order confirmation. The payment deadline is 3 days. Unpaid orders are automatically cancelled after this time.
  • Digital publications are delivered immediately after payment confirmation.
  • Access is granted via the user’s account. In case of subscriptions, access may be time-limited.

Payment Methods

  • Payment can be made via an online payment operator or by bank transfer.
  • The moment of payment is the moment the funds are received by the Service Provider or confirmed by the payment system.
  • Online payments are processed by PayU S.A.

Delivery of Goods

  • The Service Provider delivers digital content in common formats.
  • Digital content is made available via the user’s account.
  • The delivery time is up to 5 business days, unless a shorter time is specified during purchase.
  • Publications can be downloaded up to 10 times from the account.
  • If there are problems with the file (e.g. it won’t open), contact the Service Provider.

Additional Information

  • Prices shown on the Website are gross (include VAT).
  • The Service Provider may refuse to fulfill an order, especially if:
    • false or incomplete data was provided,
    • payment wasn’t made within the deadline.

Art. 5. Consumer Rights

Articles 5–7 apply to consumers and entities entitled to consumer protections under the Civil Code.

For individuals or entities not covered by the above, the Service Provider is liable for defects under the general provisions of the Civil Code.

A consumer is defined as a natural person entering into a contract with a business that is not directly related to their trade or profession. Consumer protections also apply to sole proprietors, if the nature of the agreement is not professional based on business registration data.

Consumer rights are governed by the Consumer Rights Act. Any contract terms less favorable to the consumer than those under the Act are void and replaced with legal provisions.

Art. 6. Right of Withdrawal

Consumers have the right to withdraw from a contract without giving any reason. However, this right does not apply to the purchase of digital content not stored on a physical medium or if the service has already started with the consumer’s explicit consent before the withdrawal period ends.

To withdraw, a consumer must submit a clear declaration of intent. They may use the withdrawal form at the end of the Terms, but it's not mandatory. An email or handwritten letter including name, address, contact details, and product info is sufficient.

The 14-day withdrawal period is considered met if the notice is sent before the deadline.

In case of withdrawal, the contract is considered void. The Service Provider must return all payments, and the consumer must return the purchased items.

Important: If the purchase was made without using our testers or consulting our representative, the consumer can return the product only if it’s unopened and in resellable condition. In such cases, only 50% of the product price is refunded. Damaged or opened products are non-refundable.

Refunds will be issued within 14 days of receiving the withdrawal notice. If shipping was paid, we refund up to the value of the cheapest delivery method offered. Additional delivery costs are non-refundable.

Refunds may be withheld until the product is returned or proof of return is provided. Payment will be refunded using the same method unless otherwise requested by the consumer.

Products must be returned within 14 days from withdrawal. The deadline is met if the item is sent before it expires. Return shipping costs are not covered by us.

The consumer is responsible for any loss in value of the returned goods resulting from use beyond what's necessary to assess their nature, characteristics, and functioning.

Art. 7. Consumer Rights for Nonconforming Goods

The Service Provider is liable for lack of conformity of goods with the contract, existing at the time of delivery and revealed within two years unless the expiration date is longer.

It is presumed that if a defect appears within two years, it existed at the time of delivery, unless proven otherwise.

For goods with digital elements, the Service Provider is liable for conformity throughout the supply period, not shorter than two years. The same presumption applies.

For one-time or partial deliveries, the provider is liable for defects existing at delivery and discovered within two years. If a defect appears within one year, it is presumed to have existed at the time of delivery.

Presumptions in items 3 and 4 do not apply if:

  • the consumer’s digital environment is incompatible and they were clearly informed before the contract;
  • the consumer failed to cooperate in identifying the cause of nonconformity despite clear and reasonable instructions.

Consumer remedies for nonconforming goods:

  • Request repair or replacement.
  • The Service Provider may offer an alternative (repair vs. replacement) if the requested method is impossible or disproportionately costly.
  • The Service Provider may refuse to bring the goods into conformity if both remedies are unreasonably burdensome.

The consumer may request a price reduction or withdraw from the contract if:

  • The provider refuses to bring the goods into conformity.
  • The goods remain nonconforming despite attempts.
  • The nonconformity is substantial enough to justify immediate withdrawal.
  • The provider’s statements or circumstances show that conformity won’t be ensured within a reasonable time or without serious inconvenience.

Withdrawal is not permitted if the nonconformity is minor. It is presumed that the defect is significant unless proven otherwise.

Consumer remedies for nonconforming digital content or services:

  • Request conformity restoration.
  • Withdraw or request a price reduction if conformity is impossible or too costly, or if the issue persists.
  • Withdrawal is not allowed if the defect is minor, unless the digital product was paid for. In such cases, it is presumed to be significant.

Art. 8. Complaint Procedure

Every user has the right to file a complaint, especially regarding purchases or services provided through the Website.

Complaints, suggestions, and concerns may be sent to: zubra.eu@gmail.com

If the complaint concerns nonconformity or warranty claims, please include:

  • Contact details: name, email address, phone number, mailing address,
  • Information about the order or product/service to help identify the transaction,
  • The reason for the complaint and photos (if citing physical defects),
  • Your expectations or requested solution.

If the complaint is about another matter:

  • Contact details: name and email address,
  • Description of the issue,
  • Your suggestions or requests.

The Service Provider will respond within 14 days of receiving the complaint via email.

Special notes for consumers:

  • Repair or replacement must be done promptly and without major inconvenience, considering the nature of the goods and their purpose.
  • All associated costs (e.g. shipping, labor, materials) are covered by the Service Provider.
  • Goods being repaired or replaced must be made available to the Service Provider. Pickup is free of charge.
  • If the goods were installed before the issue appeared, the Service Provider will uninstall and reinstall them or cover the cost.
  • Price reductions are proportional to the loss of value compared to conforming goods.
  • Refunds related to price reductions or contract withdrawal are made within 14 days of receiving the relevant declaration or returned goods.
  • Refunds are processed using the same payment method unless otherwise agreed (at no extra cost to the consumer).

Art. 9. User Account

  • Users may register for a free account on the Website.
  • An active account is required to make purchases.
  • Accounts are created using a dedicated registration form.
  • Access is granted via a user-defined login and password. Passwords should be kept confidential.
  • Accounts can be deleted at any time by the user.

Art. 10. Newsletter

The newsletter subscription service is free of charge and consists of sending commercial information about promotions and offers to your email address.

By subscribing, you consent to receive such emails. You can unsubscribe at any time via the link in the email or by contacting the Service Provider.

Art. 11. Comments

You may publish comments on the Website. The Service Provider reserves the right to remove comments without giving a reason.

Art. 12. Dispute Resolution

By accepting these Terms, you agree to attempt resolving any dispute amicably first. Negotiations may last up to 3 months after either party raises a claim.

If no resolution is reached, legal proceedings may begin in a common court. For cross-border consumers, Polish law applies unless it contradicts mandatory consumer protections in your country.

You may use online dispute resolution at: https://webgate.ec.europa.eu/odr/

Art. 13. Personal Data Protection

The Service Provider is the data controller under GDPR and other data protection laws. Full data processing rules are provided in the Privacy Policy.

Art. 14. Sample Withdrawal Form

[WITHDRAWAL FORM TEMPLATE]

(Fill in and send only if you wish to withdraw from a contract)

Recipient: … [insert Service Provider details]
I/We hereby withdraw from the contract concerning the sale of the following goods(*) / delivery of the following goods(*) / service agreement for the following(*) / provision of the following service(*)

Date of contract(*) / receipt(*)
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s): (only if sent in paper form)
Date:

(*) Delete as appropriate.